Learning and Assessment Kit-ICTNWK311 Install and test network protocols Learner Resources (Q) Core units FNSCUS403 Deliver a

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCAGE001 Facilitate the empowerment of older people CHCCCS015 Provide individualised support CHCCCS019 Recognise and respond to crisis situations CHCCCS023 Support independence and wellbeing CHCDIS007 Facilitate the empowerment of people with disability CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS100 Follow WHS procedures Elective units MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment MSMOPS101 Make measurements MSMOPS102 Perform tasks to support production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISCAQU002 Perform basic water rescues PUAEME003C Administer oxygen in an emergency situation SISCAQU007 Perform advanced water rescues PUAEME001B Provide emergency care SISCAQU006 Supervise clients in aquatic locations HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and deploy software and hardware testing tools ICTPRG430 Apply introductory object-oriented language skills ICTPRG435 Write scripts for software applications ICTSAS308 Run standard diagnostic tests ICTSAS309 Maintain and repair ICT equipment and software ICTICT309 Create ICT user documentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTNWK311 Install and test network protocols Learner Resources (Q) Core units FNSCUS403 Deliver aOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to